Privacy Policy

Francis Blackstone Surveyors Privacy Notice

Francis Blackstone Surveyors privacy notice provides information on how Francis Blackstone Surveyors and any of its subsidiaries collect, use, secure, transfer and share your information. Francis Blackstone Surveyors and its affiliates is a leading provider of Residential property surveys and valuations including facilities and project management.

Full details can be found on our website:

Surveying, Francis Blackstone Surveyors Surveying Services undertake residential property surveys and valuations for various purposes.

Facilities Management, Francis Blackstone Surveyors offer office block support services management.

How we collect information

Types of Information Collected. Typically, Francis Blackstone Surveyors collects:In the general conduct of business, Francis Blackstone Surveyors collects information relevant to the services being sought:

  • Name
  • Address
  • Email Address
  • Phone Numbers
  • New PropertyDetails
  • Floor plans
  • Pictures
  • Records of property condition, defects, etc.
  • Details of property valuations, etc.
  • Copies of specialist/expert reports
  • Customer signatures, etc.

Through consent to third parties disclosing information about you to us that they have collected. Such information will generally be collected directly via the use of any of our standard forms, over the internet, via email, or through a telephone conversation with you. We may also collect personal information through our affiliates or suppliers.In addition, you may choose to submit information directly to us via:

  • Francis Blackstone Surveyors and affiliates websites
  • In response to marketing or other communications
  • Social media
  • In connection with an actual or potential business or employment relationship with us

You may also agree to third parties disclosing information about you to us that those third parties have collected.We, our service providers and partners collect certain information by using automatedmeans, such as cookies and web beacons, when you interact with our advertisements,mobile applications, or visit our websites, pages or other digital assets. The information wecollect in this manner may include: IP address, browser type, operating system, referringURLs and information on actions taken or interaction with our digital assets.We may use third-party web analytics services on our websites and mobile apps. Theanalytics providers that administer these services use technologies such as cookies and webbeacons to help us analyse how visitors use our websites and apps.

Your Rights and Choices

This section specifies your ability, to opt out orlimit the usage of the information collected.

Purposes of Collection

Generally, we will collect, use and hold your information for the purposes of:

  • Assessing your business instructions for and providing Francis Blackstone Surveyors services.
  • Conducting business, developing relationships with Francis Blackstone Surveyors and affiliates.
  • Process payments / transactions including: Accounting, Authorisation,Auditing, Billing, Reconciliation, Complaints, Enquiries, and related dispute resolution activities.
  • Protect against and prevent fraud, money laundering, tax evasion, and manage compliance and security of business processes.
  • Provide, administer and communicate with you about Francis Blackstone Surveyors services,offers, and partners.
  • Compile business directories, including business contact information.
  • Operate, monitor, evaluate and improve our services, websites, mobileapplications, other digital assets and business.
  • Developing new products and services.
  • Functionality of our websites, mobile applications other digital assets.
  • Enforce Francis Blackstone Surveyors “Terms of Use/Engagement”, other legal rights as may be required byapplicable laws and regulations or requested by any judicial process or governmentalagency having or claiming jurisdiction over Francis Blackstone Surveyors or its affiliates.
  • Comply with industry standards and Francis Blackstone Surveyors policiesAnti-Money Laundering policy.

In addition to help you with property related service we have to comply with certainregulations for example the “Money Laundering, Terrorist Financing and Transfer of Funds(Information on the Payer) Regulations 2017 (referred to as “the Regulations).”The information provided will only be used by Francis Blackstone Surveyorsin relation to complying with the Regulations and will not be shared with any other partyoutside of the companyby Francis Blackstone Surveyors unless we are required to do sounder law.

Lawful basis of processing

Francis Blackstone Surveyors processes your information under the following:

  • Performance of a contract: where you enter into a contract with Francis Blackstone Surveyors and weneed to process your information as part of this contract.
  • Legitimate interests: some information is processed by Francis Blackstone Surveyors as part of itslegitimate interests which include:Fraud, risk assessment, due diligence, networkand information security, suppressions and managing opting out of communications,direct marketing, monitoring, web analytics, cloud storage, updating customer details, and other core services.
  • Consent: where we process information under consent we will seek your clear andunambiguous consent prior to processing your data.

Information We Share

We do not sell or otherwise disclose personal information we collect about you, except asdescribed in this Privacy Notice or as indicated via the consent process at the time the datais collected.

We share the information we collect with, but not limited to:

  • Business instruction providers, contractors, estate agents, solicitors, etc.
  • Vetted affiliates and partners / Financial Institutions / Insurance Companies for business.
  • Facilitation to provide required services, such as insurance cover etc.
  • Formally contracted service providers to perform services on our behalf.
  • Hosting datacentres, Infrastructure, Applications (Development / Support), CloudServices, etc.

We contractually require these service providers to safeguard the privacy andsecurity of personal information they process on our behalf and authorise them touse or disclose the information only as necessary to perform services on our behalfor comply with legal requirements, such as:

  • Local Authority Councils
  • Health and safety
  • Credit agencies, Land Registry Office, Her Majesty’s Revenue and Customs (HMRC),Financial Conduct Authority (FCA) and other relevant regulatory bodies.

Additionally, we may share information about you, if required legally, to prevent harm orfinancial / reputation loss, for investigation of suspected or actual fraudulent or illegalactivities. Prospective employers requesting references via your written consent.

On websites, features can be accessed where we partner with other entities that are notaffiliated with Francis Blackstone Surveyors. These include social networking, etc. operated by third parties who may use or share personalinformation in accordance with their own privacy policies. It is recommended that you reviewthe third parties' privacy policies if you use the relevant features.

Francis Blackstone Surveyors reserve the right to transfer your information in the event of a sale or transfer(wholly or partially) of our business or assets, with reasonable efforts for the acquirer protect/ use your information consistent with our Global Privacy Notice. You can exercise yourrights to contact the acquiring entity with questions concerning the protection and processingof your information.

How long do we keep information for?

We will keep information for a reasonable amount of time in order to perform the purposeslisted above.We only keep your information for as long as necessary. We generally keep personalinformation for up to 7 years after the last contact with you. However, Francis Blackstone Surveyors reserves the right tokeep information for longer if we feel that this is in the legitimate interests of Francis Blackstone Surveyors. In addition, we are required to keep your property survey inspection and valuations reports for up to 15 years for claims and litigations purposes both by regulators and our insurers.

International Data Transfers

Francis Blackstone Surveyors may transfer the personal information collected about you to recipients incountries other than the country in which the information was originally collected. Thosecountries may not have the same data protection laws as the country in which you initiallyprovided the information. When we transfer your information to other countries, we will protect that information as described in this Privacy Notice or as otherwise disclosed to youat the time the data is collected (e.g. via program specific privacy notice).

Direct Profiling

Direct profiling is engaged for fair and lawful purposes, to provide Francis Blackstone Surveyors the ability to enforce Francis Blackstone Surveyors “Terms of Use”, legal reporting as may berequired by applicable laws, regulations, policies / standards or requested by anyjudicial process or governmental agency having or claiming jurisdiction overFrancis Blackstone Surveyors or its affiliates; including, but not limited to:

  • Benchmarking employees: appraisals, performance, bonus payments,disciplinary actions, improvement plans, promotions and awards.
  • Background checks for existing and new employees, clients, business partners,affiliates.
  • Financial viability analysis / reports
  • Business partner / client portfolio position, performance, and risk positions.
  • Anti-money laundering
  • Tax reporting
  • Credit defaulting / exposure

Indirect Profiling

Indirect profiling via anonymisation of personal information is also used forpreparing and furnishing aggregated data reports showing anonymised information,including, but not limited to, the following:

  • Compilations, analyses, analytical and predictive models and rules, and otheraggregated reports for the purpose of advising our partners / affiliates andservicing institutions and customers regarding past and potentialfuture patterns of spending, fraud, and other insights that may beextracted from this data.
  • Compiling and communicating promotional and marketing information aboutproducts and services that Francis Blackstone Surveyors and other organisationsthat we have affiliations with have and that may be of interest to you.
  • Conducting market research
  • Facilitating our internal business operations, including the fulfilment of any legalrequirements.

Your Rights and Choices

Your rights regarding the sensitive / personal information we maintain about you enable youto exercise choices about what personal information we collect from you, how we use thatinformation, and how we communicate with you.

You may have the right to:

  • Obtain confirmation that we hold personal information about you
  • Request access to and receive information about the personal information we maintainabout you
  • Receive copies of the personal information we maintain about you. The right to access personal information may be limited in some circumstances by local lawrequirements.

To exercise these rights, please contact us as set forth below.

Update and correct inaccuracies in your personal information:

If you feel that the information we hold about you in incorrect or inaccurate you can contactus outlining the information you feel is incorrect of inaccurate. If we refuse to correct your personal information, we will provide you with a written noticethat sets out the reasons for our refusal (unless it would be unreasonable to provide thosereasons) and provide you with a statement regarding the mechanisms available to you tomake a complaint. We will provide you with access to information we hold about you.

Object to the processing of your personal information:

If you would like to object to any processing of your information by Francis Blackstone Surveyors, you cancontact us outlining what processing of information you would like to object to.

Have the information blocked, anonymised or deleted:

If you would like Francis Blackstone Surveyors to delete, block or anonymise information we hold about you,you can contact us outlining what information you would like deleted, blocked oranonymised.To update your preferences, ask us to remove your information from our mailing lists orsubmit a request to access, update, correct or delete your personal information, pleasecontact us as specified in the “How to Contact Us” section below.

Opting out of processing

You can opt out of the collection of personal information by automated means e.g. when visitingour website or visit third-party websites and interact with our adverts, by using the CookieConsent tool displayed in the website (the browser you use may provide options on how toopt out of receiving certain types of cookies). However, without cookies you may not be ableto use all of the website features and/or online services.Francis Blackstone Surveyors operate a cookie policy. Some of our service providers andpartners may collect information about your online activities over time and across third-partywebsites to customise and target our adverts.You can at any time tell us not to send you marketing communications by:

  • e-mail
  • unsubscribing via the “unsubscribe link” within the marketing e-mails you receive fromus, or
  • contacting Francis Blackstone Surveyors as indicated below.

Withdrawal of consent

If we obtain your information by consent, you have the right to withdraw any consent youpreviously provided to us.If we process your information under legitimate interest, you can object at any time onlegitimate grounds, to the processing of your personal information.Francis Blackstone Surveyors will apply your preferences going forward. Doing so will mean that youcannot take advantage of certain Francis Blackstone Surveyors and affiliate products, services andpromotions.The right to consent removal may be limited in some circumstances by local lawrequirements and you will be informed appropriately.

How to Contact Us / Complaints and Feedback. If you:

  • make a complaint about a breach of your personal information, applicable privacy laws /principles or a concern about Francis Blackstone Surveyors privacy practices.
  • would like access and/or update information or preferences you provided to us,

You also may e-mail us

If we fall short of your expectations in processing your personal information or you wish tomake a complaint about our privacy practices, please contact us via the details in the "Howto Contact Us" section below.To assist us in responding to your request, please give full details of the issue. We attemptto review and respond to all complaints within a reasonable time.If we cannot for lawful reasons complete your request, we will explain this to you to the extentthat we lawfully can.

How We Protect Personal Information

The security of your personal information is very important, and Francis Blackstone Surveyors is committed toprotecting the information we collect. We maintain administrative, technical and physicalsafeguards designed to protect the personal information you provide, or we collect againstaccidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.We use SSL encryption on our websites from which we transfer certainpersonal information.

Francis Blackstone Surveyors stores personal information only for as long as it is necessary for the fulfilmentof the purpose for which the personal information was collected, unless otherwise requiredor authorised by applicable law. We take measures to destroy or permanently de-identifypersonal information if required by law or if the personal information is no longer required forthe purpose for which we collected it.

Updating this privacy statement

We will update this statement from time to time, so we suggest that you review this statementat regular intervals. Where we undergo substantial changes to our privacy statement we willendeavour to inform you directly about these changes.

GDPR May 2018